Your Data & Requests
This page explains what data we store, where and how long we keep it, and how you can request a copy or ask us to delete it.
Last updated: September 16, 2026
1. What data we store
When you use this website, we store the information needed to schedule service, run your account, and bill you. This includes:
- Your name, email address, and phone number.
- Your booking requests: service type, site address, preferred date and time, message, and status.
- Your account record, linked to our authentication provider.
- Your invoices and payment status, including the billing name and address returned by our payment provider.
- The IP address recorded with a booking request, used to prevent abuse.
We do not store full payment card numbers. Card details are handled directly by our payment provider.
2. Where your data is stored
Your booking, account, and invoice records are stored in a managed cloud database. Sign-in is managed by our authentication provider, and payments by our payment provider. The full list of providers, along with links to their own privacy practices, is on our Third-Party Services page. Data may be processed on servers located in the United States.
3. How long we keep it
| Type of data | Typical retention |
|---|---|
| Booking requests | Kept while your account is active and for our records afterward. |
| Account information | Kept until you ask us to delete your account. |
| Invoices and payment records | Kept as long as required for tax, accounting, and legal purposes. |
| Security logs (such as IP address) | Kept for a short period, then removed or anonymized. |
We keep invoice and payment records even after an account is closed because we are legally required to retain them for a set period.
4. Your control over your data
You can ask us to:
- Access the personal data we hold about you.
- Correct information that is wrong or out of date.
- Export a copy of your data in a portable format.
- Delete your account and personal data, except records we must keep by law.
Some of this you can do yourself: signed-in customers can view their bookings and invoices, and download paid invoices as PDF, from the customer dashboard.
5. How to make a request
Email contact@ogeecheeelevators.com from the address on your account, or call +1 9126047478. Please tell us what you would like us to do (access, correct, export, or delete). We may need to verify your identity before we act, to protect your data. We aim to respond within a reasonable time and within any period required by law.
6. Deleting your account
When you ask us to delete your account, we remove your personal profile and booking details from active systems. Invoices and payment records are retained only for as long as the law requires, and are then deleted. We will confirm once your request is complete.
7. More information
For the full picture of how we handle your information, read our Privacy Policy and Cookie Policy.
Questions?
If anything here is unclear or you would like to exercise a privacy right, contact Ogeechee Elevator Co. at contact@ogeecheeelevators.com or +1 9126047478.