Privacy Policy

1. Who we are

Ogeechee Elevator Co. ("we", "us", or "our") provides elevator and escalator installation, repair, and maintenance services in Savannah, GA. This Privacy Policy applies to this website and the services we offer through it, including booking requests, customer accounts, and invoicing.

2. Information we collect

We collect only the information we need to serve you.

Information you provide

• Contact details: your name, email address, and phone number.
• Service details: the service you request, the site address (street, unit, city, state, and ZIP), your preferred date and time, and any message or notes you share with your request.
• Account information: if you create an account, sign-in credentials are handled by our authentication provider (see Third-Party Services). We do not store your password.
• Billing information: when you pay an invoice, your card details are entered directly with our payment processor. We receive a billing name and address and a confirmation of payment, but we never see or store your full card number.

Information collected automatically

• Technical data: we log your IP address when you submit a booking request. We use it to prevent spam and abuse (rate limiting) and to keep the service secure.
• Cookies: essential cookies keep you signed in and keep checkout secure. See our Cookie Policy for details.

3. How we use your information

• To respond to booking requests and schedule and perform service.
• To create and manage your customer account and dashboard.
• To create invoices, process payments, and send receipts.
• To send transactional emails such as booking confirmations, status updates, and payment receipts.
• To keep the website secure and prevent fraud and abuse.
• To meet our legal, tax, and accounting obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

4. Legal bases for processing

Where required by law, we rely on the following bases: performance of a contract (to deliver the service you request), our legitimate interests (to secure the site and run our business), your consent (for any non-essential communications), and compliance with legal obligations.

5. How we share information

We share your information only with service providers that help us operate the website and serve you, and only to the extent needed. These include our authentication, database and hosting, payment, and email providers. Each is listed in our Third-Party Services page. We may also disclose information if required by law or to protect our rights, safety, or property.

6. Data retention

We keep your information for as long as your account is active or as needed to provide service, and afterward only as long as required for legitimate business, tax, and legal purposes. For details and to request deletion, see Your Data & Requests.

7. Security

We use reputable providers and reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights and choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to receive a copy of your data. To make a request, contact us using the details below. We will not discriminate against you for exercising these rights.

9. Children's privacy

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated by email or a notice on the website.

11. Contact us

Questions about this policy or your information can be sent to contact@ogeecheeelevators.com or by phone at +1 9126047478. You can also write to us at [STREET ADDRESS], Savannah, GA [ZIP].